To sign into your SportSaber account, you may click on the Account icon in the top right corner of our website, then select "Sign In" or you may CLICK HERE.

To set-up a new account, click on the account icon at the top right corner of our website, or you may CLICK HERE.

Then select "Register", under the "New Customer" section and fill out the form provided. Once you have comleted the form you may click "Create an Account" button.

Upon successful creation of your account, a confirmation email will be sent to the email address you used for the registration.

You may click on the "Track Your Order" link at the top right hand corner of our website or CLICK HERE.

You may use your order number, email adress and tracking number from your confirmation email, and then click "Track".

To reset your password, click on the Account icon in the top right corner of our website, then click "Forgot Password?" and provide the requested information. You will receive an email with a link to reset your password.

Visit our home page and scroll down to the bottom of the page, where you will find an email opt-in form. Once you have entered your email and subscribed. You'll receive a welcome email shortly. If you don't see anything in your inbox, kindly check your Spam folder and ensure to add info@sportsaber.com to your contact list.

If you wish to discontinue receiving our emails, simply select the "Unsubscribe" option at the bottom of any SportSaber marketing email.

This doesn't apply to transactional emails like shipping confirmations, order updates, etc. For any further assistance or queries, feel free to reach out to us by dropping us an email at: info@sportsaber.com or contact us HERE.

SportSaber's handling of your personal data is outlined in our Privacy Policy. We prioritize the security of your personal information by complying with the most stringent internet security standards. Regular audits and reviews are conducted to maintain the highest level of security, something we take very seriously at SportSaber.

You may log in to your account to check your order history and then click on the product you want to review. We also send a review email once your order gets delivered you can click on the button in the email to leave a review.

Every product page on our website includes a review section at the bottom. To share your thoughts about a product, just click on "Write a Review".

We typically pick, pack and ship most of the orders (except LTL orders) within 2-4 business days.

Please note, we don't ship on weekends and some holidays. If there's an anticipated delay in shipping your item, we will email you to give you an update.

If you wish to cancel an order, we recommend reaching out to us immediately through our Live Chat feature to maximize the chances of canceling it before shipment.

Please be aware that we cannot cancel orders once they have been shipped.

If you need to change your delivery address, we suggest you to contact us via Live Chat as soon as you can. This increases our chances of updating it before your order is dispatched.

Please remember that we're unable to alter your address once the order has been shipped.

Once your order is on our shipping truck and ready to be dispatched, we'll send you an email that includes a tracking number.

Please allow between 1-3 business days for this number to register movement, since the carrier needs to input it into their system before it reflects an estimated delivery date. If your order is divided into several packages, each will have its own individual tracking number.

Regrettably, we cannot change the items in your order or include more once it's been placed. If you need to adjust an order, please promptly reach out to us. We'll make an effort to cancel your initial order so you can submit a new one with the right items.

There could be several factors causing your tracking number to not show any updates:

• The shipping carrier might be facing some delays, which are affecting the transit of your package.
• Your package may have been misplaced by the shipping carrier.
• The address provided in your order was not deliverable according to the shipping carrier.

These are just a few potential reasons, but they might not necessarily be the cause. If you don't see any updates on your tracking within 2-4 business days, please get in touch with us HERE for assistance with your order.

If your order was damaged during delivery or in transit, please take some photos of the damage and get in touch with us ASAP.

If its a freight order, we recommend checking your order while signing for the delivery. You may refuse to accept the delivery if it is damaged.

If you find the exact same product (identical size, color, and year) in stock on a competitor's site within 14 days of buying it from us, just reach out to us HERE and we'll do our best to resolve the issue. For all the details about our exceptional Price Match Policy, please CLICK HERE.

You may reach us HERE with your order number and the coupon code that you wanted to apply and we will use that code to refund you the same amount.

If you find that the product you got is different than what you ordered, then please click some pictures and reach us HERE and we will do our best to resolve your issue.

SportSaber provides different shipping options at affordable rates. We have domestic shipping prices as follows (note that "days" refer to business days, excluding holidays):

• 4-7 Days - Costs $9.95, but free for orders over $75
• 3 Days - Costs $19.95, not applicable for oversized orders
• Freight or LTL - Costs $150, please check your order upon delivery.

SportSaber offers delivery to 48 continental states in the United States. We do not ship to international addresses right now.

We have and ship from multiple warehouses, and we select the one closest to the customer's delivery address or where we have the stock of the product.

Definitely! If your order includes non-freight items, they will be shipped separately through UPS, USPS or FedEx Ground, which typically takes 3-5 days for delivery. Freight items are sent via LTL delivery partners and may take between 4-10 days to deliver.

We do not ship orders on the following holidays: New Year's Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

No, the day your order is shipped isn't included in the shipping time. The shipping duration officially begins on the next business day after your order is dispatched.

We charge for your order when it's ready to be shipped. Any charges you notice before shipping are pre-authorization holds, which essentially reserve the funds in your account until SportSaber finalizes the transaction and officially charges you for your order. These holds will automatically disappear from your account in a few business days.

Occasionally, products are sold so quickly that an order is placed before we can update our website's inventory. We strive to keep our inventory updated to prevent this situation, but sometimes it does occur and we apologize for the inconvenience. In such cases, we immediately attempt to source a replacement from the manufacturer. However, if we inform you that it's not available, this means the manufacturer doesn't have the item either. Consequently, the item has been cancelled and if you were billed, a full refund will be initiated. This refund should reflect in your account within 4-5 business days.

Our goal is to deliver your order as quickly and efficiently as possible. To ensure timely delivery, we might dispatch parts of your order from various locations like our warehouse, or directly from the vendor's warehouse. Each dispatched package will have its distinct tracking number, which we'll send you via email once it's shipped. Even if your order is split into multiple packages, you'll only be billed a single shipping fee for the entire order, not per package. As these packages are shipped separately, they may reach you at different times or on different days. Unfortunately, we cannot consolidate shipments from various locations into a single package for domestic deliveries.

To conserve paper and expedite the delivery process, most single item orders are shipped without a packing slip. However, rest assured that all your order and shipping details will be promptly sent to your email for confirmation.

It's essential to thoroughly inspect items shipped via freight before signing for them, as signing implies acceptance of the item in its current condition. Here are some guidelines to help you:

Kayaks

• To adequately inspect your kayak, remove all plastic and bubble wrapping and check for any defects.

Boxed Items

• For boxed items like cargo boxes, examine the box for any crushed or torn areas. If there are any signs of damage to the box, open it and make sure the contents inside are not defective.

The moment you sign for a freight item, you're taking on responsibility for any existing defects. If you decide to return it after signing, it needs to be in a condition that's suitable for reselling. This means it shouldn't have any stains, scratches, holes, or strange odors.

To arrange a return, please reach us HERE so we can schedule a pickup with the freight shipping company. On the day of pickup, the item will be checked for any damage before it's returned to us. Keep in mind that you will need to cover all costs and fees related to returning the item.

Car tents are delivered via freight shipping at a charge of $150. When your order is in your local area, the freight shipper will reach out to you, using the phone number provided in your order, to arrange the delivery.

Once the carrier has picked up your order from our warehouse, it will arrive within 4 to 10 business days.

SportSaber uses multiple shipping providers, including but not limited to UPS, FedEx, USPS, and Estes.

Freight orders are only shipped within the contiguous United States. Right now we do not ship internatinally.

For comprehensive information on our Returns Policy, please Click Here.

To make a return simply reach us HERE and we will send you a prepaid shipping label. The cost of the shipping will be deducted from your refund upon receipt. Once we receive a return it will be inspected to make sure it is in a good condition. You will get an email upon the approval of the return and we will process the refund back to your original method of payment.

Most of our single item orders are shipped without the packing slips. You do not need it either to ship the order back to us. We will have all the details included in the return shipping label that we generate. However, if you are creating your own shipping label you must include the order number in the field of reference.

We cannot process an exchange request if you have placed an order using PayPal. In this case, please place a new order and initiate an return request for your old order. Please keep in mind that we will have to charge you for the new order until we have received your return in a sellable condition. Upon receipt, we will refund you the payment to your original method of payment.

To generate a shipping label you may reach us HERE and we will send you the prepaid shipping label. The cost of shipping will be deducted from your refund.

You may also create your own shipping label. Please keep in mind that you must include the order number in the reference field.

We do not offer free shipping, however if we made a mistake and got wrong item we would be happy to send you a prepaid label. Please keep in mind that if its not our mistake then we will deduct the amount from your refund.

You are welcome to create your own shipping label to send a return.

Absolutely. Even without the initial receipt, you can still return your purchase. If you're shipping it back yourself, simply print your order confirmation email received post-purchase, or print the order details directly from our website.

Absolutely. You're welcome to consolidate items from various orders into a single return package. Just generate a return label for one order and include a note listing the other order numbers inside your package. If you still have the original packing slip, that's even better!

Yes, if you're returning an item due to a change of mind, we'll refund the item's cost minus a 20% handling/restocking fee. The refunded amount will be returned to your original payment method.

After our returns team receives your order, they'll process it within 3 business days. Following this, your credit card might need an additional 1-5 business days to apply the transaction to your account. So, from shipping the product to seeing the refund in your account, it could take between 6-13 business days in total. Keep in mind, these timescales may extend during our busiest holiday periods due to higher package volumes.

Once you've handed your item over to the shipping carrier, it'll take about 3-5 days to reach our main warehouse. After that, we need another 2-4 business days to process the exchange. The replacement item will then be dispatched using the same shipping method as your initial order. Please note that the shipping time maybe even longer if its a freight item.

Yes, certain items, including perishable goods, face masks, buffs, balaclavas, climbing gear, underwear, bathing suits, custom products, such as special orders or personalized items, sale items, memberships, and gift cards are not eligible for a return.

When you're returning shoes or boots, it's important to send back the shoe box as well. However, please avoid using the shoe box as the shipping box. The ideal box to use is the one we initially used to send your order because we prefer to recycle. If the shoe box is used for shipping, we won't be able to accept your return or give a refund due to our "sellable condition" policy. We apologize if this seems a bit strict.

You may follow the normal return process. However, we may issue a new gift card for the refund amount.

You may follow the normal return process to return or exchange the item. However, the payment will be refunded to the original method of payment.

Yes, please make sure your returned item is completely intact and includes all components, manuals, registration cards, and accessories within the original packaging. We are unable to accept items that are not in their original packaging. If we receive an item claimed to be new but it's clearly been used or damaged, we may decline a refund.

We offer free returns and exchanges on all footwear. For any assistance, feel free to reach out to our support team.

If your item has been damaged due to a manufacturing defect, you have several choices:

You can return the product to us for a refund. Once we receive it at our warehouse, we'll process your refund.
You can exchange the broken item for the same product, provided your order qualifies and the item is still available.
You can return the item to us, and we'll send it to the manufacturer for repair. Note that this usually takes between 4 to 8 weeks.

Since every warranty issue varies, the best solution is usually determined on an individual basis. Therefore, please reach out to us through Live Chat before sending back any damaged items. Also, remember to include a note in your returned package detailing the problem with the product and what action you'd like us to take.

If you've got an item that you need to return due to a warranty issue, just send it back to us and we'll handle everything for you.

Typically, warranty repairs take between 4 to 8 weeks, although this might extend during the holiday season. If you've returned an item for an exchange, it usually takes no more than 2 weeks from when you send it back, unless your replacement needs to be specially ordered.

To get the current status of your warranty item, please write to us HERE.

At SportSaber, you can make your payment using Credit Cards, Debit Cards, Paypal, Visa Checkout, Shop Pay, Google Pay and SportSaber Gift Cards.

Absolutely! SportSaber provides digital gift cards for purchase. You may shop them HERE.

Regrettably, our system allows for only one credit/debit card to be used for each order. However, you could use both the SportSaber Gift Card and your credit/debit card for the same order.

Yes, SportSaber offers an option to exclude price details from the packing slip, ensuring that the recipient is spared any embarrassment from your generous gesture. During checkout, simply click on the "Note" icon in your cart and indicate that it is intended as a gift. It is important to note that while we strive to provide a seamless experience, certain items may still have manufacturer tags displaying the original price. Rest assured, our commitment to your satisfaction remains unwavering.

This typically happens when the promotional code you've entered is either expired or not applicable to the items in your cart. Please ensure that the code is spelled correctly and meets all the terms and conditions for use.

We know our promotions are very attractive, but only one promo code can be used for each order. It's not possible to combine different discount codes, gifts with purchases or other special offers in a single order. If you attempt to enter a second code, you'll be prompted to decide whether you want to replace the existing one.

We'll send updates about future sales and promotions directly to your email. Just make sure to subscribe at the bottom of the home page.

Sale items are typically older colors that we're phasing out, mixed with full-priced items from the current season.

Yes we do, please reach out to us HERE to varify your identity so we can create a custom discount code for you.

Absolutely, SportSaber has a price match policy in place. For more information, click HERE. We can match prices from the majority of other retailers. To confirm if your price match is eligible, just get in touch with us through our "Contact Us" page HERE.

Please visit our "Price Match Guarantee" page HERE.

To request a price match, simply reach us HERE. We'll verify if it fulfills our conditions before confirming the match. After this, you can place your order and send us the order number. We'll then refund the price difference as soon as we receive your message. Alternatively, we can place the order for you at the adjusted price. Just reach out to us through our "Contact Us" page, and we'll gladly help you create an order at the matched price.