My Account

What's the process for logging into my SportSaber account?

What are the steps to set up a new account?

How can I check the status of my order?

How can I reset my password?

How can I subscribe to SportSaber's exciting email updates?

How can I stop receiving emails from SportSaber?

What measures are taken to protect my personal data and prevent it from being shared?

How can I review an item that I recently bought?

Order Status

How soon can I expect my order to be shipped?

Is it possible to cancel my order?

Is it possible to change my delivery address?

How can I receive a tracking number for my order?

Is it possible to modify my order after I've placed it?

What should I do if there are no updates on my tracking number?

What should I do if my order was damaged during delivery?

What should I do if I find the same product at a lower price elsewhere?

What should I do if I forget to apply a promotional code to my order?

What if the item that I received isn't what I ordered?

Shipping Info

What are the shipping options and costs at SportSaber?

Where does SportSaber deliver to?

Where does SportSaber ship from?

Is it possible to purchase freight and non-freight items in one order?

Which holidays does SportSaber refrain from shipping?

Is the shipping day of my order considered a business day?

When does the billing for an order take place?

What does it mean if a product I ordered is unavailable?

Why did my order arrive in multiple packages?

Why wasn't there a packing slip in my shipment?

What's the best way to inspect my item?

Is it possible to return a freight-shipped item?

How are car tents delivered?

What's the delivery timeframe for freight shipping?

Who are the shipping providers for SportSaber?

What regions are eligible for freight order deliveries?

Returns & Exchanges

Can you explain your Returns Policy?

How do I make a return?

Do I need a packing slip to return an item when I did not get a packing slip with my order?

Are there any instances when SportSaber cannot process an exchange request?

Where can I generate a return label?

Does SportSaber offer free return shipping?

Is it possible to return an item without the original receipt?

Is it possible to return items from different orders in one package?

Is there a restocking fee at SportSaber?

What's the processing time for my return at SportSaber?

What is the duration for SportSaber to complete my exchange?

Are there any items I cannot return?

What's the process for returning shoes or boots?

How do I return something I purchased with a gift card?

I received an order as a gift, how can I return or exchange it?

Do I need to return my item with the original packaging?

Can I get free exchanges on all footwear?


What should I do if my item is broken?

Is it Sportsaber's responsibility to handle my warranty request or should I get in touch with the manufacturer?

What is the usual duration for the warranty process?

How do I follow up on my warranty request?

Payment Info

What payment options are available at SportSaber?

Are gift cards available at SportSaber?

Is it possible to use more than one credit card or prepaid gift card for a single order?

Do you offer gift purchases?

Promos & Pricing

Why am I getting a "the code entered isn't valid" message?

Can I use multiple discount codes per order?

How can I get information about upcoming sales and promotions?

Why are only certain sizes/colors of some products on sale?

Does SportSaber offer a discount for military members or emergency personnel?

Will SportSaber match prices from other sellers?

What are your price match rules?

What are the steps to request a price match?